Customer Service Support/Call Center/Teleservice Operation at Central Louisiana Technical Community College in Alexandria, LA

Business, Management & Marketing Certificate CIP 52.0411

Total Graduates

104

Class of 2023

Male Graduates

43%

45 of 104

Female Graduates

57%

59 of 104

Annual Tuition

$3,335

In-state rate

Program Popularity

#4
of 29 colleges nationally
86.2%
Produces more graduates than 86.2% of colleges offering this program
4,782
Total national graduates (Certificate)

Program Overview

Program Details

Program Name Customer Service Support/Call Center/Teleservice Operation.
Degree Level Certificate
CIP Code 52.0411
Program Family Business, Management & Marketing

Recent Outcomes

Total Completions 104 graduates
Award Year 2023
Gender Distribution 43% male, 57% female

Salary & Earnings

Typical earnings for occupations related to this program

Customer service representatives

Primary Occupation
$42,830
Median Annual Salary
$30,690 $62,730
10th percentile 90th percentile
2,725,930 employed nationally -5.5% projected growth

Related Occupations

Order clerks -17.2%
$44,660

Salary data reflects typical earnings for related occupations nationally, not specific earnings of graduates from this institution. Source: BLS Occupational Employment and Wage Statistics (2024).

Career Outcomes for Graduates

Primary Career Path

Average Starting Salary

$42,830

10-Year Job Growth

-5.5%

Career Readiness Score

70/100
100% Program Match

Related Career Paths

Career Title Starting Salary Growth Rate Skill Match Mapping
$34,264-5.5%
75%
primary100% confidence
Order Clerks SOC: 43-4151
$35,728-17.2%
75%
primary100% confidence

Salary Progression

Starting Salary

$32,123

Peak Salary

$53,538

Total Growth

+67%

Skills You'll Gain

Skills Covered in Program (3)

Service Orientation
Active Listening
Speaking

Career Preparation

This program covers the essential skills needed for your target career.

Career Readiness Assessment

Technical Skills Alignment

75%

Education Level Match

85%

Note: Career outcomes and salary data are based on national averages and industry projections. Actual results may vary based on location, experience, and individual circumstances.

Is This Career Right for You?

Interest Profile (Holland Codes)

C
Conventional
E
Enterprising
S
Social

organizing, systematizing, and working with data; leading, influencing, and persuading others; helping and working with people

What does this mean? ▼

This career is best suited for people who enjoy:

  • Organization
  • Data management
  • Leadership roles
  • Sales
  • Helping others
  • Teaching

Ideal Candidate Profile

👤 Personality Traits

Organized
Detail-oriented
Confident
Persuasive
Empathetic
Patient

💡 Interests

Organization
Data management
Leadership roles
Sales
Helping others
Teaching

Work Values

Active Listening
Service Orientation
Speaking
Helping others
Achievement
Accuracy

Ask Yourself These Questions

1

Do you enjoy organizing, systematizing, and working with data; leading, influencing, and persuading others; helping and working with people?

2

Do you value active listening?

3

Are you willing to develop the technical skills required for this field?

This Career May Be Great For You If:

  • People-oriented individuals who enjoy helping others
  • Natural leaders who enjoy persuading and influencing
  • Detail-oriented individuals who value organization

Consider These Challenges:

  • Those who prefer working independently
  • Those who avoid public speaking or sales
  • Those who dislike repetitive tasks
💭

Note: This assessment is based on typical requirements and characteristics for careers in this field. Individual experiences may vary. Consider your own interests, values, and goals when making career decisions.

0 of 3
+ Add school+ Add school+ Add school
Compare Now